Terms of Service
Last updated: 16 August 2026
These Terms of Service ("Terms") govern your use of the beGo website and booking service ("beGo", "we", "us"). By creating an account or booking a trip through beGo, you agree to these Terms. beGo is currently operated as an early-stage service and is not yet incorporated as a registered company in Ghana — these Terms will be updated to reflect that once registration is complete.
1. What beGo is
beGo is a booking platform that connects riders and groups with independent drivers and vehicle owners (cars, vans, minibuses, and buses) for long-distance journeys, group events, funerals, school trips, church activities, tourism, and family gatherings. beGo does not own or operate the vehicles used to fulfil bookings, and drivers are independent — not beGo employees or agents. beGo's role is to take your request, notify our team, and coordinate a driver assignment on your behalf.
2. Accounts
You need an account to book a trip, created either with a verified phone number (via a one-time SMS code) or by signing in with Google. You must provide a phone number we can reach you on, even if you sign in with Google — we use it to send booking updates and driver details by SMS. You're responsible for keeping your account accessible (e.g. keeping your phone number current) and for the accuracy of the information you provide.
3. Bookings and pricing
When you request a trip, beGo calculates an estimated price from your pickup and dropoff locations, vehicle type, and trip details. This estimate is shown to you before you book and is the price charged. A booking is only assigned a driver once payment has been completed, or our team has marked it "pay on pickup" for arrangements settled directly with the driver. beGo reserves the right to adjust a quoted price for unusual routes or requirements, and will not assign a driver without your awareness of the final price.
4. Payment
Card and Mobile Money payments are processed by Paystack. beGo does not store your card or Mobile Money PIN details — that information is handled entirely by Paystack. beGo stores only the payment reference, amount, and status needed to confirm your booking.
5. Cancellations and refunds
You may request to cancel a booking by contacting us at begorides@gmail.com. Refunds for cancelled, paid bookings are currently reviewed and processed manually on a case-by-case basis rather than issued automatically — we aim to resolve requests promptly, but this is not yet an instant, automated process.
6. Driver conduct and your safety
beGo maintains a roster of drivers and vehicles used to fulfil bookings, but because drivers are independent and not beGo employees, beGo is not liable for the individual actions, conduct, or driving of a driver during a trip. If something goes wrong during a trip, please report it to begorides@gmail.com so we can follow up with the driver and, where appropriate, remove them from the roster.
7. Limitation of liability
To the fullest extent permitted by law, beGo is not liable for indirect, incidental, or consequential damages arising from your use of the service or from a trip arranged through it, beyond the amount you paid for that booking.
8. Changes to these Terms
We may update these Terms as beGo grows — including once beGo completes formal business registration in Ghana. We'll update the "Last updated" date above when we do. Continuing to use beGo after a change means you accept the updated Terms.
9. Governing law
These Terms are governed by the laws of Ghana.
10. Contact
Questions about these Terms? Email begorides@gmail.com.