Privacy Policy

1. Information we collect

• Account information: your phone number (required, verified by SMS code), name (optional), and — if you sign in with Google — your email address and Google account identifier.
• Booking details: pickup and dropoff locations (as text and map coordinates), scheduled date and time, return date/time if a round trip, vehicle type, passenger count, and trip purpose if you provide one.
• Payment information: the payment reference, amount, currency, and status for each transaction. We never see or store your card number, Mobile Money PIN, or other payment credentials — those are handled directly by Paystack.
• Communications: a log of the SMS messages we send about your booking (e.g. driver assignment), so we can confirm delivery and troubleshoot issues.

2. How we use it

• To create and manage your account, and verify your phone number.
• To process your booking: calculate a price, notify our admin team, and coordinate a driver assignment.
• To send you booking updates and your driver's details by SMS.
• To process payments and confirm they were received.
• To respond to support requests and investigate issues you report.

3. Who we share it with

We share the minimum data needed with the service providers that run beGo:

• LocationIQ — receives the addresses/coordinates you search or select, to look up places and calculate driving distance for pricing.
• Arkesel — receives your phone number and message content to deliver SMS verification codes and booking notifications.
• Paystack — receives the booking amount and information needed to process your card or Mobile Money payment.
• Google — if you choose to sign in with Google, standard OAuth account information is exchanged as part of that sign-in.
• Neon — our database provider, which stores the information above on our behalf.

We do not sell your personal information to anyone.

4. Cookies

beGo uses a single essential session cookie to keep you signed in. It isn't used for advertising or cross-site tracking.

5. Your rights

You can view and update your name and phone number any time from your profile page. To request a copy of your data, a correction, or deletion of your account, email begorides@gmail.com— this is currently handled as a manual request rather than a self-service option, and we'll confirm with you once it's done.

6. Data retention

We keep booking and account records for as long as needed to provide the service, maintain accurate business records, and meet any legal obligations, and delete or anonymize data on request as described above.

7. Changes to this policy

We may update this policy as beGo grows. We'll update the "Last updated" date above whenever we do.

8. Contact

Questions about this policy or your data? Email begorides@gmail.com.